First Bank Nigeria plc is one of the oldest bank in the country with a lot of branches all over the states. They have been operating different kinds of accounts which I believe have made them one of the bank with the highest population of customers.
Having seen that First Bank Nigeria is the people’s choice, then they brought out an Investment package which is called the FBN Insurance which they used in scamming their customers claiming to give them some percentage of the money invested as their interest.
In the year 2014 while I was in the office with my co-workers, some people came to the office that they are from first bank insurance and they gave us all the sweet words from their mouths without even revealing the truth about their packages to us. After considering all they have said, I and my co-workers all applied for First Bank Nigeria Insurance and started paying the monthly contribution which we promised to be paying.
At the initial stage, we were told by Mr John A. the marketer who led us into the program that any contribution made monthly is subject to 5% interest, that the interest is a compound interest and also we can terminate the account at any given time.
As time goes on, one of my colleague who’s appointment was terminated requested to withdraw his investment from the bank. When he went there, they told him that he can’t access the account until the maturity period and this guy was frustrated and so he keep on going to the bank on daily bases.
When he told me about this, I requested for his policy document to read their Terms and Condition which says that “whenever a policy holder wants to terminate his / her account before maturity, 2% of the total money invested will be deducted by the bank”. After that, the guy went back to the bank and showed them before they gave him a form to terminate the account.
When I saw how his own was treated and the complain from other customers about the unusual deduction of money from their accounts and their premium not paid completely, I also applied for the termination of my account in the month of July 2015.
Before I terminated my account with them, I told my marketer whose name is Mr John A. that I want to reduce the amount I am paying that it’s too much on me because I still have another with FCMB and he told me that it is not possible to reduce the amount and so I decided to terminate it which they also told me that I can’t do that until the maturity period.
When they told me this, I laughed and showed them the Terms and Condition written on the document before I was given the form to terminate my account with them….
Now here is where the problem began….
How First Bank Nigeria Scammed Me Of My Hard Earned Money
When I applied for termination, I was told that my Zenith bank account will be credited within seven (7) working days but didn’t see my alert after then.
Read Also: Top 10 Online Payment Services In Nigeria
I went back after ten working days for a reminder, but still my account was still not credited and they kept postponding me until the day I got annoyed and met the Branch manager at Okpara Avenue before my account was credited after six weeks. Since then, I forgot everything concerning them.
Last week been January 12th 2016, while I was on night duty, I received a debit alert of 10k from Zenith at about 23:17 hrs. When I saw this, the first thing I did was to check my wallet to know if someone has tempered with my ATM card and I saw the card and was so surprised about this.
After then, I went to Zenith bank for my statement of account which they gave me and also told me that FBN was responsible for my account debit. Then I went to FBN Okpara Avenue Enugu to lay my complain, they said they are not aware of such transaction until I brought my statement of account before they believed what I said and they gave me a form to fill for my refund.
When I asked the day I should be expecting my refund, I was told that it will be done within 24hrs and I waited for another 6 days and didn’t see it before I went to the bank again and they were all playing pranks on me that the problem is from Lagos.
They gave me this number 019054444 to call and I did as directed, when I called, the lady requested for my details which I gave her. After sometimes, she gave another number to call which is 019054365 and I spent more than a thousand naira calling these scammers and I am not getting any positive responds regarding to the deduction of the money in my account. At a time, they weren’t picking my calls again, I then called with another number but they picked.
While we were still on the issue, one of the staff named Samuel who felt that he was too gallant just came and started harassing I and my brother to leave the bank and he pushed my younger brother.
This same thing happened to a friend of mine named Martins, and when I was still in the bank, there was a lady with the same issue which made me to conclude that First Bank Nigeria Insurance is a scam.
The major problem with them is that, the staffs sees their customers as illiterates and they don’t have an atom of truth in them.
That is not the way public organization dealing with customers should be because as bankers, you should be very careful with figures, truthful, polite and not an arrogant.
I wrote this post to inform the First Bank Nigeria management and other people who intend to invest on this so called FBN Insurance should be aware that they are scam.
As I am talking right now, my money have not been refunded back to me by the bank, but one of the staffs who saw Samuel’s attitude gave me the money in order for peace to reign and said I should endeavor to credit his account back when I see the alert.